MU

Mark Usgaard

Service Designer & Customer Experience Manager

Mark Usgaard is a digital and agile enthusiast with a relentless customer focus and entrepreneurial spirit. They gained diverse experience in strategy, marketing, and customer experience through internships and roles at various companies, including VR Smart Finanz, Lufthansa, and Handelsblatt Media Group. Currently, Mark serves as a Service Designer and Customer Experience Manager at VR Smart Finanz and is a Digital Product Manager at Lytehouse Labs. Their previous roles involved developing marketing concepts, optimizing customer journeys, and implementing digital transformations. Mark's education and early career experiences at companies like fiestafox GmbH and Vicampo.de GmbH laid the foundation for their expertise in customer relations and business development.

Location

Frankfurt, Germany

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