Anna Nunes currently serves as a Customer Success Manager at Insider since July 2024 and has been a Product Support Engineer at VTEX since October 2020. In this role, Anna is responsible for resolving technical issues related to catalog, pricing, promotions, and marketplace products, ensuring product health through observability tools and databases, and creating technical documentation to support customer experience teams. Previous experience includes roles as a Customer Excellence Analyst at VTEX, where Anna provided support to clients and partners, and as a Marketing Strategist at Raccoon Marketing Digital, responsible for digital media planning and campaign optimization across various platforms. Anna holds a degree in Civil Engineering from UFSCar and additional qualifications in Digital Product Leadership and construction technology.
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