Leonardo Liao

Leonardo Liao is a Field Software Engineer at VTEX since February 2022, focusing on Customer Support and responsible for Tier 3 clients. This role involves diagnosing technical issues using investigative tools and creating customized solutions to meet success metrics. Prior to this, Leonardo worked as a Junior ESHOPPER Analyst at ESHOPPER, where research on e-commerce user experience informed analysis models. Earlier experience includes an internship in business development at Lifestyle Logistics Limited. Educational credentials comprise a Bachelor's degree in Business Administration from Esade, an exchange program at FGV - Fundação Getulio Vargas, and a high school diploma from Dulwich College Shanghai Pudong, complemented by IGCSE from Yew Chung International School.