Luma Lopes

Luma Lopes is a Business Operations Manager at VTEX, overseeing business analytics and systems for the Revenue Office across more than 12 countries. Responsibilities include managing a business systems squad, mapping business processes, gathering user requirements, and prioritizing system backlogs. Luma has implemented innovative projects such as a machine learning tool for customer sentiment analysis and a customer satisfaction survey app. Prior experience includes roles at Brazil Conference at Harvard & MIT as an ambassador, Campus Mobile as both an ambassador and contestant, and internships at Stone Pagamentos and PET Engenharia Química UFF. Luma holds a Bachelor of Engineering in Industrial Engineering and a Minor in Entrepreneurship & Innovation from Universidade Federal Fluminense.