Ryan Munns is a skilled customer experience manager currently at vvast since November 2020, where responsibilities include overseeing customer service processes, managing key logistics partnerships, and implementing effective communication strategies for customer service representatives. Munns is experienced in training teams to handle complex customer issues, monitoring process efficiency, and maintaining departmental compliance with regulations. Previously, Munns served as EU Customer Relations Team Leader at Tink Labs, focusing on high standards of support for hotel accounts, and held multiple roles at Surfdome.com, including Customer Experience Team Leader and Customer Service Supervisor, emphasizing team performance and strategic departmental planning. Ryan Munns earned a degree in Mixed Media Fine Art with a focus on Fine and Studio Arts Management from the University of Westminster between 2008 and 2011.
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vvast, D2C at vvast scale | B corp certified
vvast opportunity. We have assembled a talented and dynamic team of ecommerce and direct to consumer experts. Our mission is to empower pioneer brands to reach and connect with customers in smart and innovative ways. Over the years, we have developed the vvast direct to consumer Playbook which delivers a comprehensive framework to scale brands globally. Our team has experience of working with 200+ brands, we are driving huge growth for our partner brands. We’ve combined the core disciplines of technology, trading and building traction to provide higher performance for our partner brands than the most seasoned inhouse department. We put the brand experience at the heart of everything we do, taking huge pride that we are trusted by some of the most respected brands in the industry. Our triple digit year on year growth is well on track and we continue to invest in our technology and talent to build a business we can all be proud of. Find out more at www.vvast.net