Fanny Rosas

Fanny Rosas is a seasoned professional in customer success operations with expertise in enhancing processes and data management. Currently serving as a Senior Customer Success Operations Specialist at Vyond since April 2023, Fanny focuses on improving data quality and streamlining operations for the Customer Support and Customer Success teams. Previously, Fanny held the role of Support Operations Project Manager at Zepz from May 2021 to February 2023, where project leadership included the implementation of Zendesk Guide and Playvox QA. Fanny's career also includes significant experience at Jyve Corporation from March 2016 to June 2021, where responsibilities encompassed managing customer support and leading training and quality assurance initiatives.