Waident is a company that provides responsive helpdesk support, comprehensive technology management and strategic IT planning.

Consulting

Information Technology

IT Management

Waident

Waident's headquarters in Glen Ellyn, IL, United States

John Ahlberg

Natalia Kapustina

John Quinn

Jackie D’Ambrosia

The Client Support Team at Waident is dedicated to delivering exceptional customer service by addressing client inquiries, resolving technical issues, and providing guidance on technology management. Comprising skilled Client Support Analysts, the team ensures efficient helpdesk operations and fosters strong client relationships through proactive communication and tailored support solutions.

Client Support Team

This department focuses on managing client relationships and delivering marketing expertise to support client needs.

Client Services

This department is responsible for the design, development, and maintenance of engineering systems and solutions.

Engineering Services

This department oversees the delivery of services and manages operational processes to ensure efficiency and quality.

Service Management

The Operations and Administration Team at Waident is responsible for streamlining internal processes, managing project timelines, and ensuring efficient service delivery to clients. They oversee financial and human resources operations while fostering client relationships to enhance customer satisfaction and drive strategic initiatives. By coordinating efforts across various departments, the team ensures that Waident consistently delivers high-quality technology management and support services.

Operations and Administration Team

The Technology Development Team at Waident is responsible for designing and implementing innovative technology solutions that enhance the company's IT services. This team collaborates on strategic planning and technical initiatives to ensure robust security, optimize system performance, and provide responsive support to clients. With a focus on continuous improvement, they leverage their expertise to drive advancements in technology management and support processes.

Waident

Org chart

Teams

Client Support Team

Client Services

Engineering Services

Service Management

Operations and Administration Team

Technology Development Team

Offices

Waident

Org chart

Teams

Client Support Team

Client Services

Engineering Services

Service Management

Operations and Administration Team

Technology Development Team

Offices

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