Matthew King

Matthew King is a Customer Success Manager at Waites since March 2019, specializing in bridging communication between sales and clients to ensure consistent service delivery. Responsibilities include hosting training sessions for new clients, onboarding new hires, managing network configurations, and monitoring over 500,000 IoT sensors for major clients like Amazon and FedEx. Prior to this role, Matthew spent five years at NCR Corporation as a PS Assoc Consultant III, where duties involved installing ATM monitoring software, deploying updates, and conducting client training. Earlier experience includes working as a Computer Technician at Turner Tech Services and as Assistant Store Manager at GameStop, showcasing a strong background in technical support and customer service. Matthew holds an Associate's degree in Networking Specialist from Southern Crescent Technical College.