Ian Smith

Ian Smith is an accomplished retail operations leader with extensive experience at Waitrose & Partners since July 2001, currently serving as Retail Operations Lead. In this role, Ian spearheads transformational change projects aimed at enhancing process efficiency and service metrics across a network of 330 shops. Previous roles at Waitrose include Manager of Stock Operations within the Profit Protection business area, where Ian achieved a 7% improvement in stock loss management, and Branch Manager, where a focus on operational excellence fostered customer satisfaction and profitability. Earlier experience at Asda involved retail management as a Department and Availability Manager. Ian holds a Bachelor of Science degree in Valuation and Estate Management from the University of the West of England.