Dania McLaughlin is a seasoned Customer Success Executive with over 12 years of experience in managing retention, renewals, and growth across various SaaS platforms and enterprise client portfolios. Dania has successfully owned books of business exceeding $22 million in ARR and has led high-performing teams of up to eight Customer Success Managers. Currently, Dania drives customer success strategies as the Head of Customer Success, North America, at Waitwhile, where they focus on aligning initiatives with revenue goals and enhancing customer value. Previously, Dania held significant roles at companies including NICE and T-Mobile, consistently delivering measurable outcomes and advocating for clients' needs.
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