Christopher Wagner is a Software Engineer at WalkMe™ since May 2021, where responsibilities include driving resolution of technical escalations, enhancing customer experience, and providing technical mentorship to Tier 1 Support Agents. Wagner focuses on issue resolution, customer deployment of WalkMe products, and creating knowledge base content to improve support scalability. Prior experience includes working as an Engineer in Merchant Technical Support at PayPal, where collaboration with developers and merchant teams was essential for addressing post-integration issues and installation of payment APIs. Christopher Wagner holds a degree in Computer Science from Metropolitan Community College, completed between 2019 and 2022.
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