Eric Lantz is a Senior Technical Support Engineer at WalkMe™ since November 2022, where significant contributions include developing a Python-based desktop application that merges multiple information sources, drastically reducing configuration lookup time by 70% and improving productivity. Lantz also led the creation of an automation tool that decreased incorrectly routed emails by 80%, enhancing customer support workflows. Previous experience includes a Software Engineering Fellow position at General Assembly, where extensive training in JavaScript, HTML, CSS, and Python was completed. As a Technical Product Support Specialist at Virbela, Lantz improved agent efficiency by developing specialized commands and resolved numerous technical issues monthly. Additionally, as a Technical Solutions Engineer at Elgia, Inc., Lantz engineered a WordPress training platform that enhanced user experience significantly. Educational background includes pursuing a Master's degree in Computer Science from Pace University and obtaining a Bachelor's degree in Psychology from Kennesaw State University.
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