Eric Ortiz is an accomplished Customer Success Manager with extensive experience at WalkMe™ since November 2015, currently leading a high-performing team across the EMEA and MEE regions. Responsibilities include driving strategic value for customers, collaborating cross-functionally, and establishing outcome-based strategies to enhance adoption, retention, and growth. Previous roles at WalkMe™ encompass Global Senior Customer Success Manager, Strategic Account Executive, and Mid-Market Account Executive, among others. Prior experience includes positions at Guardian Life as an IT Associate Intern and at the NYC Department of Education as a Custodian. Eric Ortiz holds a Bachelor of Arts degree in Information Technology with a minor in Business Administration from the University at Albany, earned in 2015.
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