William Sheehan

William Sheehan is a seasoned professional in customer success and digital adoption, currently serving as a Senior Customer Success Manager at WalkMe™ since January 2020. William has a history of developing customer success teams and managing data projects to derive client insights. Previous roles include Customer Success Manager and Digital Adoption Consultant, where responsibilities involved managing portfolios, onboarding implementations, and conducting business reviews. Prior to WalkMe™, William held positions at JAGGAER and Netsertive, specializing in client retention and business value demonstrations. Earlier career experience includes roles at Bank of America and Merrill Edge as a Relationship Manager and Financial Advisor, complemented by an educational background in finance with an M.B.A. from Monmouth University and a B.S. in Sport Management from North Carolina State University.