Bryan Richards has extensive experience in program and project management, specializing in operational excellence and customer service operations. Bryan worked at eBay from February 2011 to February 2012, managing member-facing projects across diverse teams and taking ownership of internal security interfaces and API projects. Subsequent roles at eBay included leading geographic expansions into key global markets and overseeing large-scale projects focused on customer experience and risk management. Bryan transitioned to Airbnb as a Project Manager and later as Regional BPI Manager, where responsibilities included managing SaaS deployments and process improvements. Since August 2020, Bryan has served as the Director of Business Operations & Operational Excellence at TaskRabbit, focusing on enhancing team operations through innovative technologies, including AI and automation. Currently, Bryan is the Director of Shared Services at Walmart. Bryan holds an Associate's degree in Philosophy from Salt Lake Community College.
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