John St Germain is an experienced Customer Experience Transformation and Workforce Strategy Executive, currently serving as a Senior Manager for Workforce Planning at Walmart, where they lead forecasting and capacity planning for the Marketplace Seller Support. Previously, they held significant positions at Bank of America and Beachbody, overseeing extensive global operations and achieving over $20M in annual cost savings through innovative strategies. With a robust background that includes leadership roles at Waste Management and Liberty Mutual Insurance, John has developed expertise in AI-enabled operations and omnichannel solutions, driving efficiency and enhancing customer satisfaction across global contact centers. John is pursuing a Bachelor of Science in Accounting from Grand Canyon University.
Location
Rancho Palos Verdes, United States
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