Leisa Grenland is an experienced strategic global operations leader with over 20 years in operations, support services, analytics, and customer service within prominent e-commerce companies. Previously, Leisa held significant roles at Amazon, where they led various initiatives, including the expansion of the Global Outsourcing Compliance Program and the North American customer service quality programs. Leisa's expertise extends to program management, digital innovation, and customer experience enhancement, evidenced by leadership positions at organizations like Yahoo, Nike, and CallMiner. Currently, Leisa serves as the Senior Leader for Walmart's BPO Seller Support organization, focusing on strategy and operational excellence. Leisa holds a Bachelor's degree in Business Administration and a Master's in International Business.
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