Mark Sherrod

Mark Sherrod is currently a Staff Design Researcher at Walmart International, where they focus on enhancing customer experiences through research and design. Previously, Mark held positions such as Lead UX Research Partner at UserZoom and Senior Manager of Customer Strategy & Interaction Design at Western Union, where they successfully improved cross-channel customer experiences. With extensive experience in user research, prototyping, and team management, Mark has consistently driven improvements in usability and customer satisfaction across various industries. They hold a B.S.I.E and M.S.I.E in Human Factors from Texas A&M University, contributing to their expertise in customer experience design.