Phuong Vu is a seasoned Senior Manager specializing in customer experience and self-service strategy, currently pursuing a Bachelor of Science in Hotel Administration at Cornell University. They previously held key roles at Walmart, leading significant initiatives in Chatbot, IVR, Help Center, and Order Details Page, which resulted in substantial cost savings and enhanced user experiences. Earlier in their career, Phuong managed high-profile global events at Fête Events. Known for their strategic thinking and execution capabilities, Phuong excels in navigating complex, cross-functional environments.
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