Wave
Stephen Conway is a seasoned professional with extensive experience in customer service and quality analysis within the utilities sector. Currently serving as a Customer Journeys Mapping Analyst at Wave Utilities since May 2017, Stephen plays a key role in enhancing the customer experience by addressing issues from both operational and customer viewpoints. Previous roles include Quality Analyst at Wave Utilities and Complaints Assessor, where Stephen leveraged six years of industry knowledge from Northumbrian Water Limited to manage non-domestic customer complaints effectively. Stephen's career trajectory also includes roles as a Customer Service Trainer and Contact Center Agent at Northumbrian Water Limited, along with administrative positions at the Student Loans Company and Capita. Stephen holds a Bachelor of Arts in Business Administration from Northumbria University and a Foundation Degree from Leeds Beckett University.
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Wave
Welcome to Wave. We're proud to look after the water, wastewater, gas and electricity needs of over 300,000 businesses across the UK. Following a joint venture between Anglian Water Business and NWG Business in 2017, Wave was formed by bringing together two established companies with solid track records in the non-household water retail market. Through this joint venture, we have combined our complementary strengths in customer service, billing and value-adding services to offer a highly competitive multi-utility retail service for our customers. From our combined years of experience, we know a thing or two about efficiency measures that can help businesses lower their bills. As well as offering competitive pricing and excellent customer service, we can help to reduce overall consumption with a range of proven efficiency services.