Daniel Capoferri

Daniel Capoferri has a diverse work experience spanning over several companies. Currently, they are working at Wavelo as the Head of Customer Experience Operations - ISOS/CXO. In this role, they lead two different areas of the organization and directs a multi-disciplinary team that provides software support services and implements operational programs.

Before joining Wavelo, Daniel worked at Tucows, where they held multiple roles. Daniel started as a Customer Support Representative and steadily progressed to become a Senior Solutions Manager, Senior Manager of IS Solutions Delivery, and eventually the Head of CXO. In these roles, Daniel led cross-functional teams, maintained vendor relationships, managed budgets, and generated cost savings.

Prior to Tucows, Daniel spent almost a decade at BlackBerry, where they held various positions. Daniel began as a Customer Support Representative and eventually became an Operations Manager, Service Delivery Operations. During their time at BlackBerry, Daniel managed external support vendors, developed and executed support strategies, and handled customer escalations.

Daniel's early career was at IBM, where they worked as a Systems Support Specialist. In this role, they performed routine repair and maintenance tasks for server and workstation hardware.

Overall, Daniel Capoferri has extensive experience in customer support, operations management, vendor relationships, and budget management.

Daniel Capoferri attended Mohawk College from 2003 to 2005, where they obtained a degree in Computer Systems Technician - Network Systems. Daniel'sfield of study focused on Network and System Administration/Administrator. In addition, they obtained certifications such as the Certified Scrum Product Owner® (CSPO®) from Scrum Alliance in December 2023 and the Apple Certified Support Professional (ACSP) from Apple in 2010. Daniel also holds an Ontario Apprenticeship Certification in IT and Contact Centre Technical Support from the Government of Ontario.