Julio Rivera

Julio Rivera is a highly experienced professional in the telecommunications and customer support sectors. Currently serving as a Presales Engineer at Wavetec since September 2013, Julio has been instrumental in securing the company's most significant client in Peru in 2020 and managing client meetings to enhance solution updates. Prior experience includes a role as a Senior Customer Support Engineer at Wavetec, where responsibilities encompassed technical oversight, operational management, human resources management of on-site technicians, SLA negotiations, and problem resolution. Julio has also worked with Claro Perú and Convergia as an NOC Analyst, focusing on problem resolution and network monitoring, and began career development with Gilat Perú as a NOC Analyst trainee. Education includes a diploma in project management from PM CERTIFICA and technical support training from the Pontificia Universidad Católica del Perú.