Khaled Arafa is a results-driven professional with extensive experience in Managed Services, Contact Center Operations, and Risk Management. Currently serving as a Managed Services Senior Manager at WAVZ for Digital Transformation, Khaled oversees the delivery of IT services and business operations for clients. Previously, they held the position of Contact Center Operations Manager at an Online Travel Agency, where they led initiatives to enhance customer satisfaction and operational efficiency. Khaled holds a Bachelor of Education in English Language and Literature from Helwan University Cairo.
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