Declan Forde

Declan Forde is an accomplished Contact Center Manager at Wawa, Inc. since April 2017, where leadership revolves around strategic planning and operational management of an omni-channel support team delivering exceptional customer experiences. Prior experience includes significant roles at Comcast, notably as Vice President of Digital Service and Executive Director of Self Service, where responsibilities encompassed product management and innovative service strategies that significantly increased customer engagement and reduced operational costs. Forde has also led business development initiatives for offshore contact centers and established US operations for a startup focused on eSupport services. Academic credentials include a Bachelor's Degree in Marketing from Saint Joseph's University and an MBA in Finance from DePaul University.