Kuixuan (Adam) Ma is the head of US customer engagement at Walmart, where they leverage their expertise in customer communication, personalization, and big data to foster collaboration across teams. Previously, Adam held key roles at American Express and TIYA International Co., LTD., driving product development and enhancing customer experiences through innovative strategies. Adam's educational background includes an MBA and an MSIS, alongside specialized studies in Artificial Intelligence at Stanford University. They possess various certifications, including PMP and Lean Six Sigma black belt, and enjoy mentoring individuals to help advance their careers. Passionate about data-driven product development, Adam also pursues interests in theater and comedy improvisation.
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