Harshit Kaithwas is a goal-oriented professional with over 13 years of experience in the contact center domain, specializing in IVR and routing development using Genesys Cloud and Engage products. Harshit served as a Deputy Manager at _VOIS from 2017 to 2019, followed by a role as Technology Architect at Cognizant from 2019 to 2024. Currently, Harshit holds the position of Senior Voice Engineer at Wayfair since 2025. Additionally, Harshit has experience as a Consultant at mokSa Technologies and as a Senior Systems Engineer at Infosys.
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