Keith Whitaker is an experienced operations professional with a strong background in workflow management and team leadership. Currently serving as a Workflow Controller at Wayfair since January 2019, Keith is responsible for aligning operational plans with site priorities and creating tools for performance improvement. Previously, Keith held roles as an Operations Manager and Outbound Manager at iHerb Inc., where responsibilities included overseeing daily operations and coordinating departmental activities to ensure timely order fulfillment. Keith’s career also includes significant experience at Staples, progressing through various positions such as Sales Manager and Operations Manager, where operational efficiency and customer service were central focuses. Keith holds a Bachelor of Science in Management from Northern Kentucky University.
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