Lucas Simon

Lucas Simon is a Senior Business Analyst at Wayfair, specializing in enhancing customer experience through data-driven analytics. With experience in roles focusing on customer service and employee dynamics, Lucas has worked on significant projects to reduce employee turnover and improve performance management within the company. Educationally, Lucas holds a Bachelor's degree in Business Administration (Management Information Science) from Northeastern University, where studies spanned from 2016 to 2020. Prior professional experiences include roles as a Project Assistant at IHI, a VP of External Affairs for a student organization, and the founder of a baseball instruction service, demonstrating a diverse skill set in analytics, project management, and customer service.