Matthew So has over a decade of experience in operations and customer service roles, currently serving as a Regional Support Engineer II at Wayfair since August 2016. In this position, Matthew has demonstrated expertise in executing efficient daily routes, collaborating with carrier managers to enhance customer experiences, and forecasting resource distribution. Previous roles at Wayfair include Home Delivery Concierge Lead and Home Delivery Concierge, focusing on customer resolution and order compliance. Prior to Wayfair, Matthew held positions as Ecommerce Operations Manager at Goodstork Inc., Inventory Manager at B2Sign Inc., and Creative Director at Narrativelife Clothing Co. Matthew holds a Bachelor's degree in Business Administration and Marketing from California State Polytechnic University-Pomona.
This person is not in the org chart
This person is not in any teams
This person is not in any offices