Ꮥuresh Ꮶ

Ꮥuresh Ꮶ has extensive experience in IT support and operations, beginning as a Customer Support Engineer at HCL Services Ltd from July 2011 to May 2015, where Ꮥuresh provided IT support for hardware and software issues and managed Active Directory. This was followed by a role as a Technical Support Engineer at Getronics, delivering remote support for Levi Strauss across multiple countries and managing office setup transitions. Ꮥuresh then advanced to Amazon as an Information Technology Support Manager, leading a team for high-quality support and achieving notable service metrics. Ꮥuresh continued growth in the field with a position as Manager of Technical Support Engineering at Salesforce, overseeing support operations across India and APAC. Currently, Ꮥuresh serves as Senior Manager for IT Operations and Global Service Desk at Wayfair, ensuring scalable solutions and round-the-clock support for a global employee base. Educational qualifications include a Bachelor's degree from the University of Madras, a Diploma in Computer Engineering, and an advanced leadership program at the Indian Institute of Management Visakhapatnam.