Andrew Downey is a passionate leader and seasoned people and process manager with a track record of success across various industries. They have served as General Manager at Reproflex3 until 2024 and currently lead the Managed Services department at Waymark, where they emphasize exceptional after-sales support. Their experience includes multiple roles at Sage, where they managed customer support operations and implemented process improvements. With a strong focus on emotional intelligence and stakeholder engagement, Andrew is dedicated to fostering a customer-centric culture.
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