Sophia Lu is a seasoned Research Operations Manager with extensive experience in the field of market and UX research. Currently serving at Waymo since November 2023, Sophia oversees research operations for Waymo Insights. Prior to this, Sophia managed operations for Rider Programs at Waymo, focusing on market research and usability studies. Previous roles include managing QuickBooks Market Research operations at The Mom Project, coordinating customer engagement and pilot programs at BMW, and providing operational support at CEB, now Gartner. Sophia's educational background includes a Master's degree in International Affairs from The George Washington University and a Bachelor's degree in Economics and French from the University of California, Davis.
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