Thomas Cwalinski is an experienced leader in operational management, currently serving as the Head of Event Response, Remote, and Roadside Assistance at Waymo since June 2021. Cwalinski oversees various teams within the Fleet Response Organization, including Event Response and Customer Support for Waymo's Ride Hailing Organization. Previous roles at Waymo include Head of Fleet Response and Ride Hailing Operations Market Lead, focusing on remote assistance for both ride-hailing and trucking divisions. Prior to Waymo, Cwalinski worked at Amazon in multiple managerial capacities from July 2017 to June 2021, and held positions at Target from October 2011 to June 2017. Cwalinski holds a degree in Management from Florida State University and a Certificate of Achievement in Lean Six Sigma from Villanova University.
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