Jennifer Gray has extensive experience in leadership roles within customer service and operational management. Currently serving as Vice President of Best Practices & Integration at Waynes since January 2013, Jennifer also holds the titles of Customer Experience Leader and Service Center Leader. Prior to this, Jennifer was the Membership Director at Birmingham YMCA from May 2006 to March 2007. Jennifer holds a Bachelor of Science in Business Administration and Management from the University of Montevallo, obtained between 2010 and 2012, and has an educational background from Jefferson State Community College, where studies were pursued from 1999 to 2010.
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