Teisha H. is a seasoned professional with extensive experience in digital support and community engagement. Currently serving as a Digital Support specialist at Wayside Publishing since April 2024, Teisha effectively resolves over 95% of support tickets while enhancing user experience through software improvements. As the Community Engagement Manager at KCResource since 2013, Teisha has built a robust outreach platform for residents in the Kansas City metropolitan area. Previous roles include Customer Care Specialist II at Therapy Brands, where Teisha achieved a 90%+ customer satisfaction rating, and Grievance/Appeals Coordinator at Anthem, Inc., contributing to significant operational efficiencies. With a Master's in Business Administration from Keller Graduate School of Management and a Bachelor's degree in Telecommunications Management from DeVry University, Teisha also holds certifications from Salesforce and has participated in various programs to advance skills in Salesforce administration and career development.
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