Bradley Smith

Bradley Smith is a seasoned Support Analyst at Waystar, with a career spanning over a decade in technology and telecommunications. Prior to Waystar, Bradley worked as a Voice Engineer at Intrado, where responsibilities included onboarding customers to VoIP Cisco CUCM environments and deploying related solutions. As a Client Engineer at Smoothstone IP Communications, Bradley handled customer service interactions and ticket management. Initial experience as an IT intern at Snider Bolt & Screw involved maintaining servers and workstations. Earlier roles included Shift Manager and Crew Member at Dairy Queen, developing teamwork and customer service skills. Bradley holds an Associate Degree in Computer Network Security and Forensics from Sullivan College of Technology and Design, along with coursework in Mechanical Engineering from the University of Louisville.