Kb Sousa

KB Sousa is a Principal Technical Writer at Waystar, beginning in July 2024, with a comprehensive background in technical writing and documentation management. Prior to this role, KB served as a Senior Technical Writer at Iodine Software, where strategic planning and the development of complex information architectures were key responsibilities. Experience includes roles at Platform Science and Indeed.com, contributing to product documentation and global communication strategies. KB has also worked in technical writing positions at Q2ebanking, Trucker Path, and Accruent, focusing on user documentation and content management across various industries. An advocate for LGBTQ+ inclusion, KB was a founding ambassador for a company affinity group and led communications for Indeed's LGBTQ+ employee resource group. KB holds a Bachelor of Arts in English Language and Literature from Texas State University.