Susan Rust

Susan Rust is an experienced Client Success Manager at Waystar, having joined in June 2023. Prior to this role, Susan served as a Senior Client Executive in Revenue Cycle at Change Healthcare from September 2020 to September 2023, where responsibilities included providing exceptional customer support and enhancing client relationships. With a robust background at Columbus Regional Health from February 1993 to August 2020, Susan held various positions, including Director of System Revenue Cycle, overseeing efficient revenue cycle processes, and Director of Patient Financial Services, managing accurate billing practices. Susan's early roles also included leadership in patient access, process improvement, and decision support services, showcasing a commitment to enhancing service excellence. Susan holds an MBA from Ball State University and a Bachelor's degree in Business Administration from Indiana Wesleyan University.