Maddy Smith is an experienced professional with a strong background in service development, transformation, and operational management. Currently serving as the Service Development and Transformation Director at Waythrough since April 2025, Maddy previously held various roles at Richmond Fellowship from July 2015 to April 2025, including Interim Director of Operations Quality and Housing, where responsibilities encompassed business plan implementation, service performance evaluation, and stakeholder management. Prior experience includes serving as Area Manager for Kennedy Scott Ltd from March 2013 to June 2015, focusing on operational strategy and performance, as well as Business Improvement Manager at Careers Development Group. Maddy has demonstrated expertise in contract negotiation, risk management, team leadership, and the development of innovative services throughout a career that spans multiple sectors.
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