Jack Holway

Jack Holway has a diverse work experience spanning multiple roles and industries. Jack most recently worked as an Account Manager at Wealth Access, Inc. since June 2023. In this role, they are responsible for managing client accounts.

Before that, Jack was a Client Success Manager at Built Technologies from September 2021 to February 2023. In this position, they supported, implemented, and maintained a portfolio of up to 100 clients. Jack also played a key role in creating processes, managing team member calendars, upselling current clients, handling billing issues, and addressing client escalations. Jack collaborated with various departments to resolve product and client-related issues.

Prior to joining Built Technologies, Jack worked as a CET Escalations Agent at Lyft from December 2018 to September 2021. In this role, they handled escalations and provided support to customers.

Jack's early work experience includes working as a Fiber Optic Assembly Technician at 3SAE Technologies, Inc. from June 2013 to December 2016. In this position, they were responsible for assembling fiber optics.

Overall, Jack Holway has a strong background in client management, customer support, and technical roles.

Jack Holway attended Middle Tennessee State University (MTSU) from 2011 to 2013, where they obtained a Bachelor of Science (BS) degree in Mass Communication/Media Studies. Additionally, in September 2020, they obtained a certification in Google Analytics from Google.