Troy Mathew

Troy Mathew has a diverse work experience in various roles within the tech industry. Troy started their career as an Editorial Intern at Byliner Inc. in 2012. In 2013, Troy worked as a Technical Writing Intern at WMS Gaming and later transitioned to a Content Marketer role at Upwave.

From 2014 to 2017, Troy joined Facebook as a Content Specialist, where they focused on developing in-product content for the Facebook app's photo and video sharing products. Troy also played a key role in restructuring the navigation and information architecture of the Instagram Help Center, resulting in a 140% increase in successful user visits. From 2017 to 2019, Troy worked as a Content Strategist at Facebook, where they crafted tactful and transparent privacy-related messaging, bridging the gap between business needs and user needs.

Starting in 2019, Troy joined Squarespace as a Senior UX Content Strategist and later became the UX Content Strategy Lead. Troy was responsible for shaping the practice and developing foundational style and voice and tone guidelines for the company. Troy partnered on high-visibility product work across multiple teams, including Commerce, CMS, and Marketing Tools.

In 2021, Troy transitioned to Stripe, where they worked as a Content Designer. Their role involved simplifying complex workflows into a coherent product experience and translating technical concepts into user-friendly language. Troy contributed to the development of Stripe Connect, which focused on building tools for platforms to onboard, pay, and manage compliance for their users.

Currently, Troy Mathew is working as a Content Designer at Wealthfront, starting in 2023.

Troy Mathew attended the University of Notre Dame, where they pursued a Bachelor of Arts (BA) degree in English. No specific start or end years were mentioned.