Emma Dix

Emma Dix is a seasoned professional in customer experience and operations, currently serving as Senior Manager for both CX Operations and CX Enablement at Wealthsimple since January 2018. Prior to this, Emma held the position of Support Specialist II at Influitive, delivering award-winning customer support while demonstrating technical expertise in integrations. Emma's background includes training roles at Airbnb, where responsibilities involved coaching new hires and providing exceptional service in bilingual contexts. Earlier experience includes freelance translation, member services at Ancestry.com, and various positions in customer support and language instruction. Emma holds a Bachelor of Arts in Media Arts from Technological University Dublin and multiple advanced degrees in Translation Studies and Language Interpretation from Dublin City University.