Natalie C.

Natalie C. is an experienced professional in client experience operations, currently specializing in chatbot troubleshooting at Wealthsimple since 2020. With expertise in platforms such as OpenAI and CSWizard, Natalie's role involves crafting guidance rules and enhancing bot functionality. Previous experience includes serving as an Operations Associate at Wealthsimple, where responsibilities encompassed the full project management lifecycle and revenue generation through cross-sell opportunities. Prior roles include Operations Manager at Bunz, where Natalie led the sales cycle and developed procedures to support client retention, and Pension Service Analyst at Marsh & McLennan Companies, supporting multinational clients in pension administration. Natalie's career began as a Business Consultant at Rogers Communications, focusing on order accuracy and internal productivity improvements. Educational background includes ongoing studies at George Brown College and attendance at the University of Waterloo.