Cliff Medina

Cliff Medina is an experienced professional with a diverse background in business analysis, project management, and team leadership. Currently serving as a Jr. Pega Business Analyst at Newfold Digital since March 2020, Cliff focuses on project managing tasks and improving fulfillment services through collaboration with cross-functional teams. With a long tenure at Web.com since May 2006, Cliff has held various managerial roles, including Manager of Ecommerce Support and Manager of Post Publication Modifications, where responsibilities included team expansion, quality control, and the establishment of new operational guidelines. Cliff also possesses a strong foundation in presentation design and content creation, contributing significantly to departmental and organizational communications. Prior experience includes positions at America Online, where customer support and fraud investigation skills were honed. Educational qualifications include a Television Production certification from Frank H. Peterson Academies of Technology.