Glywin Pinto

Glywin Pinto serves as the Head of Customer Support at WebEngage since March 2021, overseeing the organization's support infrastructure and collaborating with co-founders to enhance post-sales experiences. Previous roles at WebEngage include Manager and Team Leader in Customer Support and Technical Account Management, where key responsibilities included defining team objectives, ensuring service level agreement compliance, and improving customer satisfaction scores. Prior experience includes working as a Senior Web Solutions Specialist at Endurance International Group, providing technical support for various web products, and as a Fraud Specialist at Chase, focusing on customer relations and conflict resolution. Glywin Pinto holds an M.Sc. in Information Technology from ML Dahanukar College and a B.Sc. in Information Technology from St. Andrew's College of Arts, Science and Commerce.