Rishika Sharma

Rishika Sharma is a seasoned professional in customer success and account management, currently serving as a Senior Customer Success Manager at WebEngage since July 2023, where efforts lead to significant engagement and retention within brands in the Middle East and Africa, achieving notable metrics including top NPS scoring and consistent quota exceedance. Previous roles include leading sales and accounts at PushOwl, where Rishika drove a substantial increase in customer lifetime value, and managing enterprise accounts with a remarkable onboarding record. Rishika's career began with foundational experiences in sales and IT consulting, supplemented by academic credentials including an MBA in Lean Operations and a Bachelor's in Electronics and Communications Engineering from Christ University.