Roopa Suman is a seasoned customer experience leader with over a decade of experience in customer support roles, currently serving as the Head of Support at WebEngage. Previously, Roopa held the position of Product Support Manager at Sprinto, where they optimized product support and improved performance metrics. Roopa’s journey also includes roles at Vimeo, Hudson's Bay Company, and Amazon, among others. They are dedicated to empowering support teams and leveraging expertise in ticketing systems and data analytics to exceed customer expectations. Roopa is pursuing a Senior Management Program at the Indian Institute of Management Kashipur.
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