Simran Kapoor

Simran Kapoor is a seasoned professional with extensive experience in customer retention and account management. Currently serving as a Senior Retention Consultant at WebEngage since December 2023, Simran specializes in developing engagement strategies to enhance client success and foster strong customer relationships. Prior roles include Customer Service Specialist and Senior Account Manager at Matrimony.com Limited, where emphasis was placed on sales forecasting, client onboarding, and driving renewal sales. Simran began the career as a Customer Success Manager at NoPaperForms, delivering SaaS services to educational institutions and training users, and also gained experience as a Management Intern at Aditya Birla Capital and a Telecaller Executive at Graphic Era Deemed to be University. Academic qualifications include an MBA in Marketing and Human Resource from Jaipuria Institute of Management.