Danielle Andrews

Danielle Andrews has extensive work experience in various technical support and customer service roles. Danielle is currently employed as a Technical Support Associate at Webflow since September 2021. Prior to that, they worked as a Service Desk Technician at The Ohio State University Wexner Medical Center from February 2021 to August 2021.

Before that, Danielle worked at Elixir from September 2020 to February 2021, where they held two roles simultaneously. Danielle was a Medicare Enrollment Specialist responsible for explaining plan benefits and processing payments for Medicare insurance customers. Additionally, they served as a Plan Benefit Specialist, assisting pharmacy and physician offices with medication overrides and member eligibility information.

From June 2018 to April 2020, Danielle worked as a Client Service Representative at Cirrus Group LLC, providing support for a SaaS application for educational facilities.

Prior to that, they were employed at DST Health Solutions from September 2014 to October 2017 as a Senior Application Analyst. In this role, they supported various applications, diagnosed and resolved system issues, and oversaw project plans and timelines for system upgrades.

Danielle's work experience also includes a role as a Client Support Analyst at CareTech Solutions from December 2011 to September 2014. In this position, they troubleshooted clients' clinical applications, provided customer service, and supported crashed servers and network drives.

Overall, Danielle Andrews has gained extensive experience in technical support, customer service, enrollment, and application analysis throughout their career.

Danielle Andrews completed their Bachelor's degree in Business Management at Western Governors University in 2021. Prior to that, they earned an Associate's Degree in Computer Networking Systems from ITT Technical Institute-Troy during the years 2009 to 2011. Additionally, in 2019, they obtained the IBM Customer Engagement Specialist Professional Certificate from Coursera. In 2021, they also obtained the Amazon Web Services Cloud Practitioner certification from Amazon Web Services (AWS).