Delvis Perez

Delvis Perez has a diverse work experience in customer success and sales roles. Delvis is currently working as an Enterprise Customer Success Manager at Webflow, where they manage a book of business worth $4 million ARR and is responsible for onboarding, renewals, and expansions of 40 enterprise accounts. Delvis has achieved impressive quarterly averages of 93% GRR and 112% NRR.

Before joining Webflow, Delvis worked as a Customer Success Manager at Wix.com, where they managed a book of business averaging $1 million in ARR. Delvis was responsible for product adoption, business health, project implementation, and retention for more than 60 named accounts. Delvis exceeded sales and success KPIs by an average of 155% to goal for Q3 & Q4.

Prior to Wix.com, Delvis was a Customer Success Associate at monday.com. Delvis consistently ranked within the top 10% of the customer success team in NPS and led monthly webinars with 300+ attendees, achieving a high satisfaction score. Delvis also managed client implementation projects that increased operational effectiveness by an average of 16%.

Delvis's earlier experience includes roles at T-Mobile, where they demonstrated their sales and leadership skills. As a Retail Sales Manager, Delvis implemented new business strategies that increased store revenue by 22% in 2019. Delvis handled all hiring, training, and ongoing development for a team of 12 employees, including associate managers. Delvis also improved B2B lead closures by 16% through account manager partnership. Delvis previously held the positions of Retail Associate Manager and Retail Sales Expert at T-Mobile as well.

Delvis Perez completed their Bachelor of Arts (B.A.) degree in Organizational Communication, General from Florida International University between 2011 and 2016. Delvis then pursued a Master of Business Administration (MBA) degree at the University of Arizona from 2018 to 2020, specializing in Business Administration and Management, General. Additionally, Delvis obtained several certifications, including CMS Certification Level 1 and Layouts Certification Level 1 from Webflow in June 2022. Delvis also earned the Customer Success Badge, Advanced Workflow Badge, and monday.com Product Badge from monday.com in 2021. Moreover, Delvis completed the Excel 2016 Essential Training, Accounting for Managers, and Finance for Non-Financial Managers courses through LinkedIn, all in 2020.